Model Self-Help Pilot Programs - A Report to the Legislature, March 2005

Executive Summary (PDF, 328 KB)

Full Report (PDF, 2.4 MB)

Chapter 1 - Introduction (PDF, 263 KB)

Chapter 2 - Butte County: Regional Collaboration Model (PDF, 392 KB)

Chapter 3 - Fresno County: Spanish-Speaking Model (PDF, 395 KB)

Chapter 4 - San Francisco County: Multilingual Model (PDF, 419 KB)

Chapter 5 - Contra Costa County: Technology Model (PDF, 483 KB)

Chapter 6 - Los Angeles County: Urban Coordination Model (PDF, 337 KB)

Chapter 7 - Experiences of Self-Represented Litigants Across Pilot Projects (PDF, 273 KB)

Chapter 8 - Programmatic Summary and Recommendations (PDF, 258 KB)

Chapter 9 - Lessons Learned From Evaluations and Directions for Future Research (PDF, 238 KB)

Appendix A - Advisory Board Members (PDF, 222 KB)

Appendix B - Methodology (PDF, 290 KB)

Appendix C - Self-Help Intake Data (PDF, 259 KB)

Appendix D - Self-Help Service Tracking Data (PDF, 252 KB)

Appendix E - Court File Review Data (PDF, 370 KB)

Appendix F - Post-Hearing Interview Data (PDF, 455 KB)

Appendix G - Customer Satisfaction Data (PDF, 310 KB)

Appendix H - San Francisco ACCESS Courtroom Referral (PDF, 223 KB)

Appendix I - Los Angeles Telephone Interview Respondent Agency Affiliations (PDF, 222 KB)

Appendix J - Fresno County Spanish Self-Help Center Advisory Committee (PDF, 222 KB)

Appendix K - Data Collection Instruments (PDF, 727 KB)

Materials Developed by Five Pilot Self-Help Centers